activation issue


#1

Hi I,m having an issue when trying to activate transmutr. After typing the activation code it just get blank and nothing else happen.


#2

Hi, @Alex_Dobysh,

Could you send us a short email to [email protected] so that we can further investigate your issue?


#3

Thanks. I did.


#4

Some client buy license from me have error like that :confused: any way for fixed ?


#5

Do you mean that the screen is blank only after entering the license key?
Or is it already blank just after installing Transmutr?


#6

After install Transmutr white screen display, can do anything, they try install but can’t work .


#7

Please have them try to install those two Windows packages and tell us if this fixes the issue?

2010 redistribuable: https://www.microsoft.com/fr-fr/download/details.aspx?id=14632
2017 redistribuable: https://aka.ms/vs/15/release/vc_redist.x64.exe