Black texture

Transmutr Bug reports
1

When applying a texture to the model, I get black material over the model.
UV is there, I checked it with Ultimate Unvraper 3d.
Transmutr 1.0.2
Sketchup 2018
Nvidia GTX880

Clipboard01
Clipboard01.jpg2562×1404 278 KB
Clipboard02
Clipboard02.jpg2557×1397 329 KB
Clipboard03
Clipboard03.jpg2557×1399 1.45 MB

2

Does this happen with all models and all texture files?
Can you send us a texture file causing this issue at [email protected]?

Thanks

3

I tried with two and yes it does repeat itself.

4

Can you please send us a texture file causing this issue at [email protected]?

5

Sent.

6

Thanks, we’ll look into it

7

@nlipovac We’re investigating this but if you urgently need to edit models with textures, you can reinstall the previous version of Transmutr (1.0.1) :

https://files.getskatter.com/transmutr_setup_1.0.1.exe

8

Hello,
I’d like to report a similar bug, only slightly different : textures are only partially black, and some of them don’t show at all in the preview panel. Once imported in sketchup, everything is fine.

Capture%20Transmutr1
Capture Transmutr1.PNG987×560 66.9 KB

Capture%20Transmutr2
Capture Transmutr2.PNG985×562 94 KB

FBX file is from Vizpark, Transmutr version 1.0.2, on both sketchup 2018 and 2019

9

And one last capture to show that in my case it’s only a preview issue:

PNG
Capture Transmutr3.PNG.jpg1166×936 206 KB

10

@nlipovac @Eqc

We just fixed the issue. Please download https://files.getskatter.com/transmutr_setup_1.0.2.exe and re-install Transmutr and it should work.

Thanks for the quick feedback :slight_smile:

1 Like
11

You’re welcome, thanks for the quick fix :slight_smile:

Capture%20Transmutr4
Capture Transmutr4.PNG1166×753 138 KB

I’ve been playing around with Transmutr all weekend and it’s awesome.

1 Like
12

Hello,
I’m getting the same black texture trying to open an old Evermotion model. Please see attached. I have read that the old FBX format is incompatible? We can put a man on the MOON but cant get our models to load correctly? Someone call NASA for me :slight_smile:

Just asking about the PBR textures, not about the Vray texture / materials (sause).

BLACK TEXTURE
BLACK TEXTURE1856×1014 137 KB

13

The issue mentioned earlier in this thread has been fixed several months ago. What you are experiencing is probably a different issue.

Could you please send the FBX and texture files to [email protected] so that we can investigate?
Without the file, it’s hard to know what’s going on.

Thanks!

1 Like
14

LoL. I think I meant that rhetorically! Sent you the files. Thanks.

15

Thanks for the file.

The issue is not that textures are black, but that the materials have no texture information, they all have only a black color.

black_materials
black_materials308×644 11.2 KB

Importing the FBX file in 3DsMax yields the same result, so it doesn’t seem to be a Transmutr bug.
Do you know how the FBX files were produced? Did you get them straight from Evermotion or are they an export from another format?

16

You are correct. It is I with the learning disability! It clearly states this in the download and I over looked it. Can you please help with this new piece of cake? Textures are loading but orientation is off? Is there a fix for this?

Textures OFF
Textures OFF1861×1024 146 KB

17

Thanks for the file!
I checked and this is just an issue in the Transmutr preview. The .skp file will be exported with the texture correctly mapped.
We’ll fix this issue.

1 Like
18

Oooof, Im just seeing this message NOW! Thanks will check it out.

J