Blank screen after transmutting

kuczek · August 28, 2019, 5:53pm

I’m getting a blank page after Transmutting. The version which I’m using is 1.0.6 trial.
transmutr.rar (4.2 KB)

Thomas · August 29, 2019, 3:34pm

Hi,

Please go to “C:\Users\Krzyś\AppData\Local\Programs\Transmutr\resources\app.asar.unpacked_webpack\thea_templates”
And tell me what you see (or take a screenshot of the file list)

kuczek · August 29, 2019, 3:39pm

Hi Thomas. Screenshot below

Thomas · August 29, 2019, 4:05pm

Well, that is puzzling. The log says these files can’t be found, but clearly they exist.

Try these:

Start Transmutr as admin “right-click on Transmutr > Run as Administrator”
Reinstall Transmutr: https://transmutr.com/download/

kuczek · August 29, 2019, 6:04pm

Unfortunately both solutions didn’t help so I’m uploading the .log file one more time.
transmutr.rar (13.8 KB)

kuczek · September 1, 2019, 8:44am

Any ideas?

merwan · September 2, 2019, 3:24pm

Hi @kuczek

Do you use an antivirus program such as Avast or Windows Defender?

If so, please try to disable it while using Transmutr to see if this fixes the issue (sometimes antivirus programs restrict access to files in an unexpected manner).

CAUL · September 4, 2019, 11:47am

Just a thought, the combination of non-ASCII characters in the username and certain language settings in windows (related to ANSI code pages) are toxic in a c++ setting and renders exactly these kinds of problems.

merwan · September 20, 2019, 10:14pm

@kuczek Good news, we finally found an explanation for this bug. The fix will be included in the next release of Transmutr (1.1.1).

(By the way @CAUL it was indeed related to text encoding: it was due to some third-party library that we rely on that does not play well with non-ASCII paths)