Blank window after trying to open a file

thomthom · January 24, 2019, 5:02pm

See attached video:

TransmutrBlankWindow.zip (552.9 KB)

I can PM you the Xfrog tree if you need it to reproduce.

Thomas · January 25, 2019, 12:52pm

Please do!

Also, can you check the log file? Options > Open Log folder

thomthom · February 8, 2019, 9:15pm

Is there something in the Xfrog model that triggers this? Is there a way I was work around this?

Thomas · February 8, 2019, 9:27pm

Sorry we haven’t fixed this yet. For display purposes, we convert TIFF files to PNG.
For some reason, the TIFF files in this are causing issues. We plan to use a different conversion library, hopefully this will fix the issue.

merwan · February 12, 2019, 2:49pm

Hi @thomthom, this issue is now fixed.
This will be available in the next release (0.3.4).