Blank window after trying to open a file


#1

See attached video:

TransmutrBlankWindow.zip (552.9 KB)

I can PM you the Xfrog tree if you need it to reproduce.


#2

Please do!

Also, can you check the log file? Options > Open Log folder


#3

Is there something in the Xfrog model that triggers this? Is there a way I was work around this?


#4

Sorry we haven’t fixed this yet. For display purposes, we convert TIFF files to PNG.
For some reason, the TIFF files in this are causing issues. We plan to use a different conversion library, hopefully this will fix the issue.


#5

Hi @thomthom, this issue is now fixed.
This will be available in the next release (0.3.4).