Cannot export model

jeremyliu1989 · January 18, 2019, 7:37am

FYI. And I have attach the original FBX file. I guess it may be caused by Chinese characters in the file.

Thomas · January 18, 2019, 11:09am

I can’t reproduce the issue with the file you sent.

Does it work if you export directly to the root of C:/ ?

Please send us your log file to [email protected]
You can find it by clicking on the Gear icon, then “Open log folder”

caecarvalho · January 20, 2019, 4:59am

Not shure if it’s the exactly same issue, but it may help you if it is. I’ve encountered a similar issue and I solved it converting my fbx using autodesk free fbx converter. It’s an old free tool from autodesk. I converted my fbx file to the latest version available, wich is 2013.2 I guess, and it worked.

jeremyliu1989 · January 20, 2019, 6:50am

transmutr.zip (364.3 KB)

I have attached the log file, thanks for support.

jeremyliu1989 · January 20, 2019, 6:53am

Could I have the link of the ‘old free tool from autodesk’ ?

For now, I use the export way contained in 3DS Max 2017 originally.

Thomas · January 20, 2019, 5:09pm

Thanks for the log file.

Does this happen with every file, or just this one?

Try this one: box.zip (3.9 KB)

jeremyliu1989 · January 21, 2019, 3:07am

Just this one. And I try the box.fbx you have attached, it’s ok on my PC.

caecarvalho · January 21, 2019, 10:15pm

Sorry for the late reply. If you haven’t found yet, here’s the link:

jeremyliu1989 · January 22, 2019, 8:04am

Many thanks, I’ll try.

jeremyliu1989 · January 26, 2019, 9:37am

I have tried the Fbx converter, and convert the file to latest version 2013.2. However, it can’t export skp file, too.

@Thomas Could you help to handle this? I have attached the max file with mail, and sent to the [email protected]

Thomas · January 31, 2019, 10:45am

As we are not able to reproduce the issue, we need you to test these 4 FBX files, and report which work and which don’t: http://files.getskatter.com/misc/light_tests.zip

Thanks