Error: negative string size (or size too big)

3D Bazaar Bug reports
1

Hello,

I have purchased 3d Bazaar assets from your app, but I cannot download most of the assets. So I cannot use them.

For example I am try to download the “Chionochloa Rubra- Red Tussock grass” as a proxy. Download starts, it stops at 100% “download packages > Dowloaded failed. Error: negative string size (or size too big)

Any help?

I am on Sketchup 2018.

Thank you,

2

Hi @lumaluma
That’s very strange, sorry for the inconvenience.
We’ll investigate this asap.

In the meantime, does it work when you download your models from the online version? LINK

3

P.s.
this another error I receive dowloadng the Arrhenatherum Elatius - False Oat-Grass…:
download packages > Extraction failed. Error: No such file or directory @ rb_sysopen - C:/Users/***/Documents/3DBazaar/Downloads/pa/Arrhenatherum-Elatius-False-Oat-Grass-Tall-Oat-Grass-Tall-Meadow-Oat-Onion-Couch-Tuber-Oat-Grass_9ydpqvh1v13_1_proxy/Arrhenatherum-Elatius-False-Oat-Grass-Tall-Oat-Grass-Tall-Meadow-Oat-Onion-Couch-Tuber-Oat-Grass_9ydpqvh1v13_1_proxy.bazaar

4

Thanks for the replay, now I will try!

5

Hi @merwan,
from the online version I can download it (bit slow - 1,5 MB/Sec) and it works! Thanks!

6

Great! We’ll investigate why it doesn’t work well in the extension.

1 Like
7

I have sent an email some time ago to “[email protected]”, it can be deleted :slight_smile: