Export from Quixel Bridge works -> but doesn't open in Transmutr

bfreeman · January 3, 2022, 4:14pm

I’m getting a message on Quixel Bridge that says the export to 24981 worked, but Transmutr doesn’t open anything on its end. The “open a model” screen just remains as it does when first opened.

Here’s a log snip from Quixel:
{“exportAs”:“default”,“imageFormat”:“image/jpeg”,“meshFormat”:"",“origin”:“megascans”,“resolution”:“2K”,“tool”:“custom_socket_export”,“type”:“surface”,“level”:“info”,“message”:“Export asset”,“timestamp”:“2022-01-03T16:00:03.097Z”}
{“level”:“info”,“message”:“Sending data over socket. Host = 127.0.0.1, Port = 24981”,“timestamp”:“2022-01-03T16:00:03.097Z”}
{“level”:“info”,“message”:“Connected 24981”,“timestamp”:“2022-01-03T16:00:03.236Z”}
{“level”:“info”,“message”:“Data sent over port 24981”,“timestamp”:“2022-01-03T16:00:03.236Z”}
{“level”:“info”,“message”:“Exported 1 Assets Successfully”,“timestamp”:“2022-01-03T16:00:03.236Z”}

Here’s the log from a freshly reinstalled Transmutr:
[10:59:59.073|info] Initializing the Transmutr API…
[10:59:59.073|info] Version: 1.2.7
[10:59:59.097|info] System description:
OS: Windows NT Microsoft Windows 11 Pro 10.0.22000 build 318
CPU: Intel(R) Core™ i9-10900X CPU @ 3.70GHz x64 (10 physical, 20 logical)
RAM: 23.7531/31.7164 Gb
Display 0: 3440 * 1440, 96 dpi
[10:59:59.097|info] Loading options C:/Users/BFreeman/AppData/Roaming/Transmutr/options.json…
[10:59:59.097|info] Options loaded
[10:59:59.117|info] [API] GetVersionNumber
[11:00:00.220|info] [API] GetOptions
[11:00:00.233|info] [API] SetupAppData
[11:00:00.233|info] Preparing app data…
[11:00:00.234|info] App data prepared
[11:00:00.395|info] [UI] “[Viewport worker|info] Initializing the viewport…”
[11:00:00.417|info] [UI] “[Viewport worker|info] Viewport initialized”
[11:00:01.057|info] [API] GetVersionNumber
[11:00:01.058|info] [UI] “Transmutr is up-to-date: 1.2.7”
[11:02:51.485|info] [API] GetVersionNumber
[11:02:55.764|info] [API] GetAppDataPath

I checked my windows 11 Firewall and it’s set to allow transmutr.exe for both local and private networks.

Edit: I also did a netstat -aon to see what process is listening to 24981 and it is indeed transmutr.exe
TCP [::]:24981 [::]:0 LISTENING 3004

task manager:
transmutr.exe PID 3004 Running

Thomas · January 4, 2022, 2:59pm

I’m not able to reproduce the issue using the latest Bridge and Transmutr version.

Does it happen with every kind of object?
Can you try the asset “shopk” (free rock asset)?

bfreeman · January 4, 2022, 3:14pm

Hi Thomas,

Good idea: I tried a free item and it worked instantly. Even though I’ve got a bunch of ‘purchased’ items in Bridge, they don’t want to transfer, while the free item did!

It looks like I’ll have to figure out what’s going on with that installation…

Brett.

Brett Freeman
Assoc AIA

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bfreeman · January 4, 2022, 3:32pm

Follow-up: I’ve been trying to transmute surfaces (textures), not just 3d models. That’s where something is being sent but not received…

Is this something transmutr is not designed to do… because then I’m wasting both our time putting a square peg in a round hole.