I cant use my trial.

I cant use my trial. can u help me ?
NTIxODJfMjk1MzlfZTg6YjE6ZmM6ODY6ZmM6MTg

Hi Burak,
I got something similar. (iMac 27 inch, late 2015, 32 Gb, I5) When activating transmutr a white screen shows; error message when starting Sketchup… White screen does not react to anything.