I just bought Transmutr Artist License but nothing happen

Transmutr Bug reports
1

Hello!
I just bought a Transmutr Artist License and the only thing I can see is the Paddle Checkout Page.
There is a circle on the screen and nothing happens since 30 mins.
Is it normal?

Thanks,
Pawel

2

Hi @Pawel,

Did you receive an e-mail confirmation that your purchase succeeded?
On our side, I don’t see any purchases in the last hours so it looks like there’s an issue with Paddle.

Please contact them directly at [email protected] (we don’t have access to the payment details).

3

Hi @merwan
I will ask them for some help then.
We will stay in touch.

1 Like
4

I bought it by PayPal instead of Paddle and it works.
Thanks for your reply!

5

Great news :slight_smile: