Issue importing files

I’m having an issue importing files into Transmutr. I’ve tried both 3ds and dae, neither will work. Any advice? I’ve sent an email to the address shown on the error message but no reply. Thanks!

Hello,
I can’t find an email from the email address of your forum account. Did you use another one?

Estou tendo o mesmo problema, não consigo

Abrir o 3ds, ele nem aparece na opção de escolha

Hi, can you send the file so that we can try it out?

Não me lembro.