License Activation Blocked

Skatter Bug reports
1

I’m trying to activate Skatter at work, but it just hangs.
I suspect that the activation may be blocked by our corporate firewall & network security.
Is there another option available?

2

Can you open the ruby console (Window > Ruby Console), and see if anything appears in it while you try to activate?

3

Here we go:-
Error: #<Errno::ETIMEDOUT: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. - connect(2)>
C:/Program Files/SketchUp/SketchUp 2015/Tools/RubyStdLib/net/http.rb:878:in initialize' C:/Program Files/SketchUp/SketchUp 2015/Tools/RubyStdLib/net/http.rb:878:inopen’
C:/Program Files/SketchUp/SketchUp 2015/Tools/RubyStdLib/net/http.rb:878:in block in connect' C:/Program Files/SketchUp/SketchUp 2015/Tools/RubyStdLib/timeout.rb:52:intimeout’
C:/Program Files/SketchUp/SketchUp 2015/Tools/RubyStdLib/net/http.rb:877:in connect' C:/Program Files/SketchUp/SketchUp 2015/Tools/RubyStdLib/net/http.rb:862:indo_start’
C:/Program Files/SketchUp/SketchUp 2015/Tools/RubyStdLib/net/http.rb:851:in start' C:/Program Files/SketchUp/SketchUp 2015/Tools/RubyStdLib/net/http.rb:582:instart’
C:/Program Files/SketchUp/SketchUp 2015/Tools/RubyStdLib/net/http.rb:477:in get_response' C:/Program Files/SketchUp/SketchUp 2015/Tools/RubyStdLib/net/http.rb:454:inget’
C:/ProgramData/SketchUp/SketchUp 2015/SketchUp/Plugins/jbb_skatter/rb/dialog.rb:623:in block in start_dialog' C:/ProgramData/SketchUp/SketchUp 2015/SketchUp/Plugins/jbb_skatter/rb/dialog.rb:20:incall’
C:/ProgramData/SketchUp/SketchUp 2015/SketchUp/Plugins/jbb_skatter/rb/dialog.rb:20:in block in add_bridge_callback' SketchUp:1:incall’

4

It does seem that the connection is blocked somehow.
You can ask IT to let this through the firewall : http://licensing.getskatter.com
Let me know if they can’t.

I’ll try to have another way to activate for the next version.

5

I’ve put a request through to our IT Section.
In the meantime, I’ve installed it at home, where it works no bother at all!

6

Our IT section say the licensing hyperlink isn’t blocked as such, but thinks the plugin may not be configured to connect to the internet through a proxy server.

7

I’m adding right now a way to activate offline.

In the meantime, can you open the Ruby Console (in the Window menu in Sketchup), paste this and hit enter :
ENV[“http_proxy”]

Then tell me if anything appears.

Thanks

8

Thomas,
The console spat out the following;-

ENV[“http_proxy”] Error: #<NameError: undefined local variable or method ` “http_proxy”' for main:Object> <main>:in `<main>' SketchUp:1:in `eval'
9

I see, for some reason the forum changes the " characters.
Can you retry by typing it, instead of copy/pasting?

Thanks

10

ENV[“http_proxy”]
Error: #<NameError: undefined local variable or method “http_proxy”' for main:Object&gt; &lt;main&gt;:in<main>‘
SketchUp:1:in `eval’

11

Did you try the new offline activation?

12

The new offline activation method in version 0.3.4 works fine, thanks!

13

Hello
I can not install “Skatter” while replacing my computer with a new one
(The old computer is “Windows 7” and the new computer is “windows 10”)
Please tell me how to install
Note that if your computer is a new computer and a computer at home
There are two units.
Thank you

14

Hi,

I replied to your email.