SketchUp version : 126.96.36.199bit Skatter version : 1.4.15 OS :Windows 10 Pro Description of the issue : Missing icon or library thumbnails Are you able to reproduce the issue every time? (If yes, how?) : Yes, Error in Ruby Console? (Window > Ruby Console) : Nothing is output to the Ruby console
Hello, lindale support team
Missing icon or library thumbnails
Is there a way to fix it?
Or is there a way to find the cause of the problem?
When I added another user (multibyte character user name) to Windowe10 and checked it, I found that it worked without problems.
C:\Users\松竹梅 << No problem
C:\Users\yama << There is a problem
I have been supporting 3D software in Japan for almost 20 years and am well aware of the problem of multibyte characters. So I use single-byte characters for my Windows account. We do not use multibyte characters in folder names.
Where does skatter get the ICON and thumbnail paths? Is it the SketchUp registry?
Is it an environment variable?