New SSD Licence Activation

Transmutr General
1

Greetings,

I have an urgent issue.

I have replaced a SSD drive and once Transmutr opened there is a prompt window asking for activation.

Once infos inserted there is a message in red: All the licence seats are currently in use.
Not a case with the (now) old SSD.

Thank you in advance for your assistance.

2

Hi @georgethibgmail-com

It seems like the licensing system wrongly thinks that you’re using another computer because its hardware changed.

Please send us your license key to [email protected] and we’ll be able to reset your license.

3

Thank you,
The licence key sent via given email

4

Greetings today,

Would you please verify the licence issue at your end? I have not received any sign from you after having sent the requested info about the licence key.

Thank you in advance

5

Hi George,

We can’t find your email. To what address did you send it?

6

Hullo,

The email above [email protected].

I have just resent it at the same address. Thank you.