Problems with 3D Bazaar

I cannot get basic free grasses to load into sketchup. I only get a download option, no import option
Also I keep getting error messages about a fetch folder and when I download a no extraction error.

Thirdly, Everytime I close 3D Bazaar it requiresme to login again.

What might I be doing wrong?
This is for latest version of Skatter

Here is the extraction error message

found a solution here in forum!'I think I have it working now.

I’m glad to hear that!

Could you tell us what the solution was in your case?

Our IT person found an article on the forum that discussed clearing the AppData/Roaming/3DBazaar folder. I did just that and it worked.

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