Transmutr not woking


#1

Yesterday I reset my computer, before i reset my computer i deactive license Transmutr but now i can’t use it. Can you help me fix it ?


#2

Hi,

Did this happen:

  1. right after you deactivated the license?
  2. or after resetting your computer?

Please send us your log file located in C:\Users\Marjorie\AppData\Roaming\Transmutr\transmutr.log
to [email protected]


#3

i can’t see it :frowning:


#4

I definitely deactive the lisence before reinstalling the computer


#5

Outch, no log file will make it hard to debug.
Let’s try to replicate your environment so that we can try to reproduce the issue.

Go to the Windows Start Menu, then select Settings > System > About.
Then copy here everything under Windows specifications.

It should look like this (with different values):
Edition: Windows 10 Pro
Version: 1809
Installed on: 12/03/2019
OS build: 17763.379

Thanks


#6

Edition: Windows 10 Pro
Version: 1809
Installed on: 4 /03/2019
OS build: 17763.404


#7

Thank you, we will try to replicate.


#8

Thank you. Looking forward to good news from you !


#9

Please try to install this (the x64 version): https://www.microsoft.com/en-us/download/details.aspx?id=53587