White screen on Windows

Hi,
I tried to run transmutr on Windows Server 2022, but it shows only white screen…
Please let me know how to resolve this problem.

Can you try this? https://help.transmutr.com/faq/transmutrs-window-is-blank

We have never tested Transmutr on Windows Server, so I’m not sure if it’s supposed to work.

Hi Thomas, Thanks for your quick reply.
I tried your solution, but it doesn’t work.
Also I tried to convert using CLI, it shows detail error messages.


A critical error occurred: Error: Cannot open C:\Users\Administrator\AppData\Local\Programs\Transmutr\resources\app.asar\_webpack\Transmutr.node: Error: The specified module could not be found.
C:\Users\Administrator\AppData\Local\Programs\Transmutr\resources\app.asar.unpacked\_webpack\Transmutr.node

I checked “app.asar” file (not directory) is exist. Could you find what is the problem?

During the install process, did you choose to install Transmutr “per user”, or “per machine”?

Can you uninstall and try to install it the other way?

It works!
Thanks you, thomas.

2 Likes

Great!
So it may have been a user permission issue.